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Buying from SAILSetc
Buying and Terms
Are the goods in stock? When
goods will be sent by carrier?
Are my card
details safe?
Almost all fittings, masts and building materials are normally in stock and leave within a few days of ordering. Sails and moulded items are almost all made to order and may, in some circumstances, take longer than 30 days. Boat kits take longer. Phone for details if the delivery date is crucial. In the unlikely event that we send substitute goods instead of what you ordered we will pay the return postage cost if you don’t want them. Please order custom sails by using the order form to give the information needed. If you send details in any other format please check that the relevant information is supplied, especially if the order is for CUSTOM sails. Lack of information causes delay and errors so please include as much information as possible. - back to the top -
How should I order other goods? Other goods are best ordered by sending us a list of quantities and product codes. This saves time and reduces errors. Please note that some product codes have changed since 2010.
How long will the goods take to arrive? None of the delivery services quoted for on the CHARGES section of this website gives a guaranteed delivery date. If this is crucial to you then please phone for a quotation for delivery by an alternative service. Larger and heavier packs sent by parcel post (typically those containing masts or ballasts) take much longer to arrive than small packs sent at the same time. Allow at least an extra 10 days for delivery. - back to the top -
Postage/carriage and packing are charged in addition. The rates are given in the CHARGES section of the website. - back to the top -
When goods will be sent by carrier?
It is most important that you read the advice we give about receiving goods that are sent to you by carrier BEFORE you confirm your order. Click here to see that advice or read the Terms and Conditions section. - back to the top -
For how long are the prices valid?
We no longer produce a printed catalogue and this website is the primary reference point for SAILSetc prices which we will endeavour to retain for a whole calendar year, errors and omissions excepted. However, we reserve the right to amend design specifications and prices where necessary during the course of the year. - back to the top -
VAT – export outside the European Union? The rate of VAT in the UK is currently 20%. Prices on this website include VAT as appropriate at the 20% rate. When goods are to be sent out of the European Union we may deduct the VAT element of the price. Currently this reduces the price by 16.67%. - back to the top -
Provided it is confirmed in writing you may cancel your order for goods, but not custom made goods, up to seven working days after their delivery. Should you wish to do so we ask you to return the goods at your own expense, taking care to pack them appropriately, and to use a recorded delivery service. We reserve the right to deduct reasonable charges from your credit to cover the cost of re-packaging goods
Payment in Euros - this offers no advantage for our customers or us at present, sorry.
Credit card is the easiest way for you and us whether in the UK or overseas. Send your card number, expiry date and security code with the data spread between at least two e-mails. We do not have the facility for payment by American Express or Diners Club. Sorry. Alternatively use a crossed cheque, Postal Order or Draft cheque drawn on London, or International Money Order, in £ STERLING please, payable to Graham & Lorna Bantock, or to SAILSetc.
We are fully compliant with the relevant regulations concerning security and will treat your card data appropriately. We will keep the card number and expiry date on file for future use unless you request that we do not do so. We do not keep the security code. In order to make further orders, then, you need only quote the security code.
We would like to give you our undivided attention on arrival. SAILSetc is not a shop with goods on display and our workshops are sometimes closed or busy. Therefore it is important that you make an appointment beforehand. See the location map under ABOUT US which will be useful to overseas and UK customers intending to visit. Forty miles east of London, travelling time from Liverpool Street railway station to SAILSetc is approximately 1 hour. SAILSetc agents & stockistsThe following stock mast sections and a range of other SAILSetc products.
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