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Buying from SAILSetc
The Euro? SailsPlease order custom sails by using the order form (or page 11 of the catalogue) to give the information needed. If you send details in any other format please check that the relevant information is supplied, especially if the order is for CUSTOM sails. Lack of information causes delay and errors so please include as much information as possible. Please order M Series, IOM & Ten Rater Series sails by quoting the suit code and the other essential information i.e. mainsail luff finish, colour of reinforcement and tapes, etc. . Other goodsOther goods are best ordered by sending us a list of quantities and product codes. This saves time and reduces errors. Please note that some product codes have changed since 2008.
Are the goods in stock?Almost all fittings, masts and building materials are normally in stock and leave within a few days of ordering. Sails and moulded items are almost all made to order and may, in some circumstances, take longer than 30 days. Boat kits take longer. Phone for details if the delivery date is crucial. In the unlikely event that we send substitute goods instead of what you ordered we will pay the return postage cost if you don’t want them.
How long will the goods take to arrive?None of the delivery services quoted for on the CHARGES section of this website or page 31 of the catalogue gives a guaranteed delivery date. If this is crucial to you then please phone for a quotation for delivery by an alternative service. Larger and heavier packs sent by parcel post (typically those containing masts or ballasts) take much longer to arrive than small packs sent at the same time. Allow at least an extra 10 days for delivery.
Post & packing chargesPostage/carriage and packing are charged in addition. The rates are given in the CHARGES section of the website We take care to ensure our products are as well designed and made as possible. We want them to arrive with you in perfect condition so we spend a lot of time and effort packing them properly. The rates may seem rather high but we think it is a worthwhile investment, for us and for you. Economies are made by sending goods in one pack if possible. Where an order comprises items which cannot be packed together e.g. sails, mast tubes, fittings, then the relevant separate charges apply and the goods will arrive separately. Goods sent by parcel post will take longer to arrive. For how long are the prices valid?All orders paid for on or before December 31st 2010 should be at these rates subject only to changes in the VAT rate, errors and omissions excepted. Check the 2011 prices before posting orders in late December 2010. The UK Government changed the rate of VAT from 17.5% to 15% from 1st December 2008 to 31st December 2009. It will change the rate back to 17.5% from January 1st, 2010. All prices on this website include VAT as appropriate at the 17.5% rate.
Cancellation?Provided it is confirmed in writing you may cancel your order for goods, but not custom made goods, up to seven working days after their delivery. Should you wish to do so we ask you to return the goods at your own expense, taking care to pack them appropriately, and to use a recorded delivery service. - back to the top - The Euro?Payment in Euros - this offers no advantage for our customers or us at present, sorry.
Customers outside the European UnionIf the goods are to be sent outside the European Union, deduct VAT from the total cost of the goods (except books) before adding postage. The amount deducted is currently 13.0%.
Making payment
Planning to visit SAILSetc?We would like to give you our undivided attention on arrival. SAILSetc is not a shop with goods on display and our workshops are sometimes closed or busy. Therefore it is important that you make an appointment beforehand. See www.sailsetc.com/location.htm for a location map which will be useful to overseas and UK customers intending to visit. Ask us to post a copy if you wish. Forty miles east of London, travelling time from Liverpool Street railway station to SAILSetc is approximately 1 hour.
SAILSetc agents & stockistsThe following stock mast sections and a range of other SAILSetc products.
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