Mail order & Lorna Bantock

Lorna Bantock – partner & administrator

Lorna was ordained as a minister in the United Reformed Church in 2003. Although her ministry is part time it is a demanding one and she is not always in the office. She tries to be here daily from 08h00 to – 09h00 and from 16h45 to 18h00 so please call then if you need to speak to her.

Lorna is a Southampton graduate in French & Spanish and worked as a teacher before moving on to banking until 1986 when she joined SAILSetc full time.

Radio sailing is definitely not Lorna’s cup of tea. Her ministerial role keeps her more than fully occupied but she does find time for some badminton in order to keep trim.

David Marshall – administrator

David joined us in September 2010 and takes care of the office on a day to day basis. His tasks range from taking orders, invoicing, picking and packing, to assembly of fittings. He comes from a mechanical background and has a keen interest in all forms of transport. Currently he is learning more yachting vocabulary and all about the SAILSetc products. Help him to help you by quoting the SAILSetc part numbers when ordering goods please.

Ambrose

Ambrose the cat had to be put down in April 2011 after going downhill with kidney problems. We will miss him.

Mail Order

The office and mail order areas merge into one. As in most small businesses, the hub is the phone, fax and computer. When you visit, phone, send a fax or e-mail us, this is where your enquiry is dealt with. This department is located in the upper floor extension over the access drive to the barn workshops.

Lorna gets help with the day to day running of the office from both David and Emma Frankish who will usually be the people taking orders, invoicing and picking and packing orders. We have a lot of work to deal with here especially during the winter and spring months so we appreciate getting orders in the form of neat lists sent by e mail. But we also understand that you may need to discuss your requirements with somebody here. Normally Lorna, David or Emma will be able to answer your questions and deal with your order. If it is a question of a more technical nature they may refer it to Graham. And from time to time telephone orders will also be taken by Philip Vinton, Paul Everitt or Graham.

Finished and packeted fittings, plans and rigging are stored here ready for collecting together prior to packing for the post. The assembly of fittings, normally by Philip, Emma and Paul, also takes place in this work area.

Immediately adjacent to the mail order department, but on the upper floor of the original barn workshop, is the sailmaking area.