FAQs

How should I order sails?

Please order custom sails by using the order form (or page 11 of the catalogue) to give the information needed. If you send details in any other format please check that the relevant information is supplied, especially if the order is for CUSTOM sails. Lack of information causes delay and errors so please include as much information as possible.
Please order M Series, IOM & Ten Rater Series sails by quoting the suit code and the other essential information i.e. mainsail luff finish, colour of reinforcement and tapes, etc.

How should I order other goods?

Other goods are best ordered by sending us a list of quantities and product codes. This saves time and reduces errors. Please note that some product codes have changed since 2008.

Are the goods in stock?

Almost all fittings, masts and building materials are normally in stock and leave within a few days of ordering. Sails and moulded items are almost all made to order and may, in some circumstances, take longer than 30 days. Boat kits take longer. Phone for details if the delivery date is crucial. In the unlikely event that we send substitute goods instead of what you ordered we will pay the return postage cost if you don’t want them.

How long will the goods take to arrive?

None of the delivery services quoted for on the CHARGES section of this website or page 31 of the catalogue gives a guaranteed delivery date. If this is crucial to you then please phone for a quotation for delivery by an alternative service. Larger and heavier packs sent by parcel post (typically those containing masts or ballasts) take much longer to arrive than small packs sent at the same time. Allow at least an extra 10 days for delivery.

Post & packing charges?

Postage/carriage and packing are charged in addition. The rates are given in the CHARGES section of the website. Link

We take care to ensure our products are as well designed and made as possible. We want them to arrive with you in perfect condition so we spend a lot of time and effort packing them properly. The rates may seem rather high but we think it is a worthwhile investment, for us and for you.

For how long are the prices valid?

All orders paid for on or before December 31st 2009 should be at these rates subject only to changes in the VAT rate, errors and omissions excepted. Check the 2010 prices before posting orders in late December 2009.

Cancellation?

Provided it is confirmed in writing you may cancel your order for goods, but not custom made goods, up to seven working days after their delivery. Should you wish to do so we ask you to return the goods at your own expense, taking care to pack them appropriately, and to use a recorded delivery service.

The Euro?

Payment in Euros - this offers no advantage for our customers or us at present, sorry.

Making payment...

...CARDS

The easiest way for you and us whether in the UK or overseas. We do not have the facility for payment by American Express or Diners Club. Sorry.

...OTHER

Crossed cheque, Postal Order, Draft cheque drawn on London, or International Money Order, in £ STERLING please, payable to Graham & Lorna Bantock, or to SAILSetc.

Planning to visit SAILSetc?

We would like to give you our undivided attention on arrival. SAILSetc is not a shop with goods on display and our workshops are sometimes closed or busy. Therefore it is important that you make an appointment beforehand. See the location map under ABOUT US which will be useful to overseas and UK customers intending to visit. Forty miles east of London, travelling time from Liverpool Street railway station to SAILSetc is approximately 1 hour.

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